Agreement

By accessing or using the UnifiedBeez platform ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these terms, you may not access the Service.

UnifiedBeez is a unified messaging platform that enables businesses to manage customer communications across multiple channels including WhatsApp, Facebook Messenger, SMS, Email, Telegram, and LinkedIn. Our Service includes:

• Multi-channel messaging capabilities
• AI-powered customer service assistants
• Automation workflows and triggers
• Business integrations (CRM, e-commerce, calendar sync)
• Analytics and reporting tools
• Team collaboration features

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

Account Registration

To access certain features, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

Business Accounts

Business accounts require valid business information and may be subject to verification processes. You represent that you have the authority to bind your organization to these Terms.

Plan Types

We offer multiple subscription plans with varying features and limitations:

Add-On Services

Additional services available for purchase include:

• Extra seats (£7/month per seat)
• Additional AI assistants (£25/month)
• Twilio WhatsApp messaging packs
• Multi-language AI support (£10/month)
• White-label portal access (£99/month)
• Reseller/Agency portal (£149/month)
• Priority support (£25/month)

Billing and Payment

• Subscriptions are billed monthly in advance
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• Failure to pay may result in service suspension
• You authorize us to charge your payment method

Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with all applicable laws and regulations.

Prohibited Activities

You agree NOT to use the Service to:

WhatsApp Integration

• Requires Meta Business Manager verification
• Subject to WhatsApp Business Policy
• Template messages require Meta approval
• 24-hour messaging window restrictions

Other Integrations

• Each channel requires separate authentication
• You are responsible for valid credentials
• Channel-specific rate limits apply

AI Assistant Usage

• AI responses may not always be accurate
• Review and approve AI-generated content
• Training may use anonymized data

Data Processing

Our collection and use of your data is governed by our Privacy Policy.

Customer Data

• You retain ownership of your data
• You grant us permission to process data
• You are responsible for customer consents

UnifiedBeez IP

The Service and original content are owned by UnifiedBeez.

Service Level

We strive for 99.9% uptime but do not guarantee it.

Support

Support levels vary by subscription plan.

Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

Damages

WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.

You agree to indemnify UnifiedBeez from claims arising from your use of the Service.

Termination by Us

We may suspend account for violations or non-payment.

Governing Law

Governed by the laws of England and Wales.

Modifications

We reserve the right to modify these Terms at any time.

Entire Agreement

These Terms constitute the entire agreement regarding the Service.

• Email: info@unifiedbeez.com
• Support: support@unifiedbeez.com
• Compliance: compliance@unifiedbeez.com
• Address: 104 Napier Road, London, E11 3JZ, United Kingdom
• Website: https://unifiedbeez.com